1. Purpose
The RMA Policy Outlines the process for Returning Products purchased from flykantech.com for Repair, Replacement, or Credit. This policy applies exclusively to our B2B customers.
2. Eligibility for RMA
Products may be eligible for return if they meet the following Criteria:
a. The product is defective or not functioning as intended.
b. The return request is made within [insert timeframe, e.g., 30 days] of the original purchase date.
c. The product is in its original packaging and includes all accessories, manuals, and documentation.
3. RMA Request Process
To expedite the RMA process, please directly contact your Corresponding Sales Representative.
a. Contact Your Sales Representative: Provide your order number, product details, and reason for return.
b. RMA Issuance: Upon verification, your sales representative will issue an RMA Number and provide return instructions.
c. Shipping the Product
Clearly write the RMA Number on the outside of the package. Ship the product to the designated address provided.
4. Inspection and Approval
a. Upon receipt of the returned product, our team will inspect it to verify the reported issue.
b. If approved, we will proceed with the repair, replacement, or credit as applicable.
c. If the product is found to be in working condition, we may charge a restocking fee or deny the return.
5. Refunds and Credits
Approved RMAs will be processed within [insert timeframe, e.g., 7-14 business days]. Refunds will be issued to the original payment method or as store credit, depending on your preference.
6. Non-Returnable Items
The following items are non-returnable:
a. Products that have been altered or modified.
b. Items not purchased directly from flykantech.com.
c. Consumables or items that have been opened or used.
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
8. Contact Information
For questions or concerns regarding this policy or the RMA Process, please reach out to your sales representative directly.
9. Policy Updates
flykantech.com reserves the right to update this RMA Policy at any time. Changes will be posted on our website, and it is the customer's responsibility to review the policy periodically.